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Archive for the 'Branding' Category

Customer Service & Expectation Management

Today’s branding landscape is inundated with so-called marketers touting individualized theories, half-baked processes and poorly translated approaches to best practices in graphic design and marketing. In many cases, marketers fashion bewildered clients by the close of an engagement – and sometimes even sooner. Such clients can often be identified by their resounding puzzlement as to how they wound up with a less-than-stellar deliverable that is a far cry from achieving their desired goals.

The Importance of Knowing Your Budget

Knowing what your company can afford to spend is critical for most any purchasing scenario. Shopping for branding and PR services is no different. Yet time and time again agencies and boutiques alike are faced with the prospect that does not have a budget fleshed out and ready to discuss.

Good agencies and boutiques specialize in developing custom plans and strategies designed to strike a client’s unique goals and objectives. For such agencies to truly help a potential client, understanding the budget constraint is one of the most important factors in crafting a successful program and scope of services. No two jobs are the same and pricing is seldom standardized. Firms that standardize pricing cannot be considered an ‘apples to apples” comparison to organizations that customize. Generally speaking, standardized pricing means cookie-cutter process with very little strategy and consulting to complement the final products or services delivered.

Choosing the Right Brand Partner

There are many variables to consider when hiring an outside partner to launch, reintroduce or fine-tune a brand. Such variables often pose a challenge to companies seeking a brand partner since many do not understand how to identify variables or why they are important. Before entrusting any outside firm with your brand, a number of items should be understood and discussed with potential partners.